SHIPPING

Shipping Information for Prayerful Pours Candle Co., Soy Wax Candles:

At Prayerful Pours Candle Co., we understand the excitement of receiving your soy wax candles promptly and in perfect condition. Here's everything you need to know about our shipping process:

1. Order Processing Time:

  • Once you place an order with us, our team works diligently to process and prepare your package for shipment. Orders typically ship within 5 business days of order placement, excluding weekends and holidays.

2. Shipping Methods:

  • We offer several shipping options to accommodate your needs. During the checkout process, you can choose from standard shipping, expedited shipping, or other available options based on your location and preferences.

3. Shipping Rates:

  • Shipping rates are calculated at checkout based on the weight of your order and your selected shipping method. We strive to provide competitive and transparent shipping rates to ensure a fair and cost-effective experience for our customers.

4. Tracking Information:

  • Once your order is shipped, you will receive a confirmation email containing a tracking number. This number allows you to monitor the progress of your package as it makes its way to your doorstep.

5. Shipping Destinations:

  • We currently offer shipping within the United States of America. If you are located outside these regions and are interested in our products, please contact us at hello@prayerfulpours.com to explore possible shipping arrangements.

6. Shipping Times:

  • Standard shipping typically takes 3-5 business days, while expedited shipping may arrive sooner. Please note that shipping times may vary based on your location and any unforeseen delays with the courier service.

7. International Shipping:

  • For international orders, customers are responsible for any customs fees, taxes, or import duties imposed by their respective countries. Please be aware of your country's regulations regarding the importation of soy wax candles.

8. Order Status and Communication:

  • You can check the status of your order by logging into your account on our website. Additionally, our customer service team is available to assist you with any shipping-related inquiries or concerns.

9. Packaging:

  • We take great care in packaging your soy wax candles to ensure they arrive in pristine condition. Our packaging materials are eco-friendly whenever possible, reflecting our commitment to sustainability.

10. Returns Due to Shipping Issues:

  • While we do not accept returns on used candles, if your order arrives damaged or if there are any shipping-related issues, please contact our customer service team within 3 days of receiving your order. We will work to resolve the issue promptly.

If you have any questions or require further assistance, please don't hesitate to reach out to our customer service team at hello@prayerfulpours.com

Thank you for choosing Prayerful Pours candle Co. We look forward to delivering the enchanting experience of our soy wax candles to your doorstep!

RETURNS

Return Policy for Prayerful Pours Soy Wax Candles:

Thank you for choosing Prayerful Pours Candle Co. for your soy wax candle needs. To maintain the quality and safety of our products, we currently do not accept returns on candle purchases. Please review the following information regarding our no-return policy:

1. Quality Assurance:

  • We take great pride in the quality of our soy wax candles. Each candle undergoes thorough quality checks before leaving our facility to ensure you receive a product that meets our high standards.

2. Safety Considerations:

  • Due to the nature of our products and for the safety of our customers, we cannot accept returns on candles. Candle burning and handling require careful attention and responsibility, and returning used candles could compromise their integrity.

3. Clear Product Descriptions:

  • We strive to provide detailed and accurate product descriptions on our website, including information about scents, sizes, burn times, and materials used. We encourage customers to review these details carefully before making a purchase.

4. Damaged or Defective Products:

  • In the rare event that you receive a damaged or defective product, please contact our customer service team within 3 days of receiving your order. We will work with you to address the issue and provide an appropriate solution, which may include a replacement or refund.

5. Customer Satisfaction:

  • Your satisfaction is our priority. If you have any concerns about your purchase, please contact us at hello@prayerfulpours.com. We are here to assist you and ensure you have a positive experience with our soy wax candles.

6. Environmental Responsibility:

  • As part of our commitment to sustainability, we encourage customers to consider repurposing or recycling candle jars after use. Our packaging is designed to be eco-friendly, contributing to a more environmentally responsible approach.

We appreciate your understanding of our no-return policy as it enables us to maintain the highest standards of quality and safety. If you have any questions or require further assistance, please do not hesitate to contact our customer service team.

Thank you for choosing Prayerful Pours Candle Co. – where quality, safety, and customer satisfaction are our top priorities.